We focus in on primary care and community settings with insights from Liz Cross (Advanced Nurse Practitioner) and Dr Su McCole (GP & Area Clinical Director)In this COVID-19 series, Tom Clarke (Director -  NHS Insights & Interaction, Mtech Access) asks experts holding operational, strategic and clinical roles across the NHS to share their experiences and insights into how the NHS has responded to COVID-19 and the wider challenges facing the health service.In this episode, Tom asks Liz and Su:What changes have you seen to clinical practice over the last few weeks? What challenges and risks has working differently presented? Do you expect these changes to last, and what support do you need to embed the change? This episode was originally broadcast on 17th April 2020 as a webinar. This podcast series has been converted from our webinar series 'How is COVID-19 impacting the NHS?'. Learn more about our NHS insights services at: https://mtechaccess.co.uk/uk-nhs-insights/