In this, the first of two sessions looking at the changing face of care delivery, Berenice Groves (Director of Operations, Blackpool Teaching Hospitals NHS FT) and Tina Teague (COVID Resilience Manager for Devon) explore the system and hospital view.In this COVID-19 series, Tom Clarke (Director -  NHS Insights & Interaction, Mtech Access) asks experts holding operational, strategic and clinical roles across the NHS to share their experiences and insights into how the NHS has responded to COVID-19 and the wider challenges facing the health service.Tom begins by asking Tina to tell the audience about her experiences of how the NHS has reorganised, at a system level, to handle COVID-19. He then asks Berenice to highlight the most notable changes in care delivery within her Trust. Tom and Berenice discuss how hospital services might adapt to start increasing routine work, whilst also managing the COVID risk. Tom then asked Tina whether she sees the organisational and pathway changes lasting, and what could be the most profound differences in how care is delivered in the NHS in the future. This episode was originally broadcast on 22nd May 2020 as a webinar. This podcast series has been converted from our webinar series 'How is COVID-19 impacting the NHS?'. Learn more about our NHS insights services at: https://mtechaccess.co.uk/uk-nhs-insights/