In our COVID-19 series, Tom Clarke (Director -  NHS Insights & Interaction, Mtech Access) asks experts holding operational, strategic and clinical roles across the NHS to share their experiences and insights into how the NHS has responded to COVID-19 and the wider challenges facing the health service. This podcast has been converted from our webinar series 'How is COVID-19 impacting the NHS?', presented by Tom Clarke. Originally broadcast on 9th April 2020, this first episode sees Hilary Snowdon (Management lead for West Northumberland PCN) and Mike Proctor (Former Chief Executive of NHS Foundation Trust) share their insights into how the NHS was responding to COVID-19 and what changes they believed were likely to stay to transform the health service in the future. Learn more about our NHS insights services at: https://mtechaccess.co.uk/uk-nhs-insights/