The research is in, and it’s harder than ever to keep both customers and agents. We’ve brought together CS experts for a discussion on the trends transforming customer support and their plan to tackle them.Joining us are Adrian Swinscoe, CX advisor, author, and speaker, Ruth O'Brien, Senior Manager of Customer Support at Intercom and Shawn Carter, Customer Care Team lead at Aircall.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.