Your patient has what you perceive to be an uneventful and good treatment experience in your office. You dismiss the patient exchanging pleasant salutations, only to find out two weeks later that same patient left you a “bad” review! In this podcast segment, we engage dental reputation management expert Dr. Joshua Austin for some lively and candid discussion on best practices and strategies to manage the dreaded “unsavory” review. Episodes of Endo Voices may include opinion, speculation and other statements not verifiable in the scientific method and do not necessarily reflect the views of AAE or the sponsor(s). Listeners should use their best judgment in evaluating the merits of any content. To learn more about the American Association of Endodontists, visit aae.org.