33 min listen
Dealing with Angry Veterinary Clients
Dealing with Angry Veterinary Clients
ratings:
Length:
35 minutes
Released:
Feb 14, 2018
Format:
Podcast episode
Description
You know what we’re talking about because you deal with them, too. Angry, upset, threatening and irate veterinary clients can damage team morale, cause unbearable stress, and adversely affect patient care and client service (for our nice clients). This week, our hosts tackle how they deal with irate clients, how to spot a “secretly angry” client, and steps your team can take to help prevent conflict in the future. Drs. Ernie Ward and Cyndie Courtney along with Beckie Mossor, RVT share stories from their practice lives (Dr. Ward’s gun battles! Beckie witnesses trashed lobby TV’s!), offer advice on addressing anger in the exam room, and explain why “Firing Clients” may not be the correct terminology nor professional mindset we should be using. This is a wide-ranging, highly informative, and provocative conversation your entire practice team should consider listening to as a group. Bonus points if you identify and explain Dr. Ward’s musical choice this week!
WE NEED YOUR REVIEW! Please leave us a review on your favorite podcast site, ESPECIALLY iTUNES. We love making this podcast, but we need to hear from you. You can follow us on FACEBOOK, TWITTER AND INSTAGRAM. join the conversation and share your thoughts about these topics and what you’d like to hear us tackle on Facebook/VeterinaryViewfinder, Twitter @VetViewfinder and Veterinary Viewfinder on the Insta. C’mon, we’re not asking for much!
WE NEED YOUR REVIEW! Please leave us a review on your favorite podcast site, ESPECIALLY iTUNES. We love making this podcast, but we need to hear from you. You can follow us on FACEBOOK, TWITTER AND INSTAGRAM. join the conversation and share your thoughts about these topics and what you’d like to hear us tackle on Facebook/VeterinaryViewfinder, Twitter @VetViewfinder and Veterinary Viewfinder on the Insta. C’mon, we’re not asking for much!
Released:
Feb 14, 2018
Format:
Podcast episode
Titles in the series (100)
Girls Rule The Vet World - Facing Gender Issues in the Veterinary Profession: Host veterinarians Ernie Ward and Cyndie Courtney along with registered veterinary technician Beckie Mossor ponder gender inequality in the veterinary profession. Today an estimated 70% of veterinarians and 95% of support staff are females. Is this ... by Veterinary Viewfinder Podcast