For nearly twenty years, Joey has helped organizations retain their best customers and turn them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects. His First 100 Days® methodology helps fuel the successful customer experiences his clients deliver around the world. In his Wall Street Journal #2 best selling book, Never Lose a Customer Again, Joey shares strategies and tactics for turning one-time purchasers into lifelong customers - while dramatically increasing profits along the way.    As a recognized expert in customer experience design and an award-winning speaker at national and international conferences, Joey specializes in creating unique, attention grabbing customer experiences. He works with companies ranging from small start-ups to large Fortune 500s, with hundreds of mid-size businesses in between.    He speaks with us about COVID-19, multifamily customer experience and empathy.   joeycoleman.com   The Rundown Long Term Loyalty Never Lose A Customer Again Design Symphony Energy Yellow Brick Road Customer Experience Day 15 Trust Your Gut Feelings Framework 6 Tools Investing In Systems Maintaining the Relationship Initiate the Conversation Extreme Ownership Laying the Foundation Consistency Chick Fil A Cookies & Cream Q&A Overwhelming Individualization COVID-19 Human History Unemployment Rent Reductions Working Together Delta Acting Fast Generosity Proactivity Bad News Lead with Empathy Clarity Keeping Remote Personal Video Messages Positive Affirmations Co-Working Space Staying In Contact Toilet Paper Humor in Uncertain Times Creating an Advocate CRM Paper Book Recommendations Dealing with Stress Netflix and Chill Laughter is the Best Medicine Hamilton   Check out our Upcoming Live Events!   Subscribe to our Youtube Channel for lots of great content!   Buy our new book The Honey Bee! Audio Book Available Now!