EP238- Holiday Shipageddon This holiday season will be a mixed bag for retailers. Health concerns are likely to drive many more consumers online, but can retailers and shippers, who are already experiencing Cyber-Monday levels of e-commerce handle the increased volume? Scott Silverman (@scottsilverman) of CommerceNext and Ken Cassar (@kcassar) of CassarCo join us to discuss the holiday season, including a CommerceNext survey of 1,000+ consumers, and 60+ digital retail executives to understand how aware they may be of shipping delays, trade-offs they'd be willing to make in order to get free shipping, etc. Jason wrote a related article "Holiday 2020: A Mixed Bag For Retailers" in Forbes this week The twitter thread that kicked off this discussion Lowes locker announcement that Scot mentioned Deloitte Holiday Forecast Salesforce Holiday Forecast Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 238 of the Jason & Scot show was recorded live on Thursday, October 1st, 2020. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing. Transcript Jason: [0:27] Welcome to the Jason and Scott show this is episode 238 being recorded on Thursday October 1st 2025 man this year is going fast I'm your host Jason retailgeek Goldberg and as usual I'm here with your co-host Scott Wingo. Scot W: [0:45] Hey Jason and welcome back Jason Scott show listeners. Welcome to the first day of Q4 2020 hopefully your q3s were all ahead of plan and your seems to our sales were decent given that we're in a pandemic. [0:59] Jason back way way back I don't know if you can remember back this far back in episode 235 we talked about some of the factors that could impact holiday. And surfaced this kind of concern that we may be running out of shipping capacity before we really get too deep into the holiday. I have coined that shipaggedon. So that is really interesting and we've got a lot of Twitter and and listener trap in questions about this so it seems to be top of mind with everyone. So we decided here in episode 238 to do a bit of a deep dive on this, and we decided you know that you and I know enough about shipping to get trouble but we needed to bring some more folks into the conversation so we're really excited to have on this episode. Two experts and they're also regular listeners of the show Scott Silverman who Probably sounds familiar to a lot of you and then Ken kassar. They have both been watching this closely and they just did a consumer survey of over a thousand people to understand the consumer side of this how they're thinking about. I'm shipping delays shopping earlier late that kind of thing, but then they also did a survey on the digital executive side to understand how our merchants and retailers and Brands thinking about this. So excited to have you guys on the show Welcome Scott and Kim. Scott S: [2:21] Thanks for having us. Ken: [2:23] Glad to be here. Jason: [2:24] We are thrilled that I have you guys and we're excited to jump into it but as you know we like to always start by giving the listener a little bit of background about the guests so Scott I'd love to start with you your name will be familiar to listeners because you were a guest way back in episode 66. So quite some time ago and then you have you made cameos on a number of shows since then some listener questions shows and others um would you mind reminding the the listeners a little bit about your background and e-commerce and what you're doing today. Scott S: [2:59] Sure well super excited to be back on the Jason and Scot show I have been in the e-commerce digital retail industry for over 20 years, describe myself now is a digital retail connector I spent about 10 year