58 min listen
"Making a Lasting Impression in a Single Moment of Time" (w/ Charlie Cole, CDO @ Tumi and Joseph Ansanelli, CEO @ Gladly)
FromFuture Commerce Podcast: eCommerce, DTC and Retail Strategy
"Making a Lasting Impression in a Single Moment of Time" (w/ Charlie Cole, CDO @ Tumi and Joseph Ansanelli, CEO @ Gladly)
FromFuture Commerce Podcast: eCommerce, DTC and Retail Strategy
ratings:
Length:
52 minutes
Released:
Jul 26, 2019
Format:
Podcast episode
Description
How do modern brands create joyful customer experiences that last a lifetime? Charlie Cole, Chief Digital Officer of luxury travel brand Tumi, Joseph Ansanelli, CEO of customer support platform Gladly join us to talk about how to know your customer, how to anticipate their needs, and how to stand out in a sea of startup DTC players. Listen now!
Released:
Jul 26, 2019
Format:
Podcast episode
Titles in the series (100)
"Unbridled Witticisms": Best practices for chat bots, Google goes AI-first, #MadeByGoogle event coverage, Alexa announcements, and more. by Future Commerce Podcast: eCommerce, DTC and Retail Strategy