I asked Alan Cooper (over a rather echoing connection) why he is outraged by bad software, and how he developed the concept of 'personas'.I was interested to hear the 'father of Visual Basic' say 'What I need is a computer that doesn't make me feel bad and a cellphone that doesn't make me feel stupid'.Alan's company is Cooper Consulting (www.cooper.com)The two books of his that I mentioned are:The Inmates Are Running the Asylum: Why High Tech Products Drive Us Crazy and How to Restore the Sanity (www.amazon.com/exec/obidos/ASIN/0672326140/informdesign)About Face 2.0: The Essentials of Interaction Design(www.amazon.com/exec/obidos/ASIN/0764526413/informdesign)This episode is 19 minutes 44 seconds in duration. File size is 11.3MB.