How to onboard: An interview with Krystal Higgins

FromUXpod - User Experience Podcast

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How to onboard: An interview with Krystal Higgins

FromUXpod - User Experience Podcast

ratings:

Length:

28 minutes

Released:

May 7, 2021

Format:

Podcast episode

Released:

May 7, 2021

Format:

Podcast episode

Titles in the series (100)

A free-ranging set of discussions on matters of interest to people involved in user experience design, website design, and usability in general.

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Forms Design - an Interview with Caroline Jarrett: Forms Design by UXpod - User Experience Podcast
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Community is Not a Tech Thing: An interview with Ken Carroll by UXpod - User Experience Podcast
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World Usability Day - an Interview with Elizabeth Rosenzweig: Elizabeth Rosenweig is principal of Bubble Mountain Consulting (www.bubblemtn.com).I spoke to her in her capacity as Director of World Usability Day (www.worldusabilityday.org).Why do we need a World Usability Day, and will it make the world a better... by UXpod - User Experience Podcast
12 min listen
Rules of Thumb: We often encounter rules of thumb. This brief podcast discusses "3 clicks" "7 plus or minus 2", and the application of such rules. by UXpod - User Experience Podcast
6 min listen
Cultural Probes - an Interview with John Murphy (updated): Cultural Probes by UXpod - User Experience Podcast
14 min listen
Web Teams - an Interview with Jesse James Garrett: I asked Jesse James Garrett about his "Nine Pillars of Successful Web Teams" model. See (on the Adaptive Path website) for the graphical representation of his model, and his brief article on the subject.I highly recommend Jesse's book ,... by UXpod - User Experience Podcast
19 min listen
Don't Make me Write! - an Interiew with Steve Krug: Steve Krug talks about clarity, about deleting Solitaire from his Mac, and about his admiration for Douglas Adams and Jakob Nielsen.He also considers how we can do things well with Ajax, and the importance of user testing.Steve's excellent book is... by UXpod - User Experience Podcast
23 min listen
Voice User Interfaces - an Interview with Erin Smith: Erin Smith is a Senior Voice User Interface Designer and Usability Specialist with Syntellect (www.syntellect.com).Incidentally, people in the field use the word "vooey" - this is a pronunciation of VUI (Voice User Interface).Erin mentioned... by UXpod - User Experience Podcast
17 min listen
What's Going On? The Importance of Feedback: Good feedback is important at the User Interface and Process levels. This brief episode considers some of the elements invovled in providing good feedback.If you like the User Experience podcast, you might want to check out Tim & Tom's podcast. I... by UXpod - User Experience Podcast
5 min listen
Open Source Usability, and the Modified Delphi Card Sorting Method - an Interview with Celeste Lyn Paul: Gerry Gaffney spoke to Celeste Lyn Paul about the state of usability efforts in open source software, and about her card sorting method - the Modified Delphi.Celeste mentioned Open Usability (openusability.org)Gerry mentions a previous card-sorting... by UXpod - User Experience Podcast
26 min listen
Ethnography - an Interview with Jared Braiterman: I spoke to Jared Braiterman, from jaredRESEARCH (www.jaredresearch.com). Jared has done ethnographic research many organisations.I asked him what's meant by ethongraphic research, and how it's applied.The Mobile China work Jared refers to is avaialble... by UXpod - User Experience Podcast
11 min listen
Usability in China: I spoke to Josephine Wong from about the stateof usability in China.Josephine mentions the conference. That's run by .Disclosure: Apogee and my company, , work together from time to time. by UXpod - User Experience Podcast
12 min listen
Packaging Design for the Web - an Interview with Luke Wroblewski: Gerry Gaffney spoke to Luke Wroblewski, Senior Principal of Product Ideation & Design at Yahoo! about what web designers can learn from the world of product packaging, about 'unpacking' as a metaphor for registration, and about embracing the... by UXpod - User Experience Podcast
21 min listen
Errors: To err is human. This episode is a brief discussion of why people make mistakes, and what we can do to minimise errors.The two books mentioned are: by UXpod - User Experience Podcast
7 min listen
User Friendly 2006 - Usability in China: This podcast contains four short interviews from User Friendly 2006, the UPA China conference in Hangzhou.UPA is the Usability Professionals' Association.I spoke to Jason Huang, Giles Colborne, Daniel Szuc and Paul Sherman.UPA China 's website is... by UXpod - User Experience Podcast
16 min listen
Personas and Outrageous Software - an Interview with Alan Cooper: I asked Alan Cooper (over a rather echoing connection) why he is outraged by bad software, and how he developed the concept of 'personas'.I was interested to hear the 'father of Visual Basic' say 'What I need is a computer that doesn't make me feel... by UXpod - User Experience Podcast
20 min listen
Market Research - an Interview with John Berenyi: I asked John Berenyi of Bergent Research (www.bergent.com.au) why usability people are sometimes disparaging of market researchers. John has some interesting thoughts about about good - and bad - market research. The book John mentions is Vance... by UXpod - User Experience Podcast
10 min listen
Visual Communication - an Interview with Dave Gray: Dave talks about giving ourselves permission to draw, about how the printing press led us to communicate in a particular way, and about how that can limit our communication in a digital environment, about how PowerPoint can be both inhibiting and... by UXpod - User Experience Podcast
31 min listen
Security and Usability: Security and usability are frequently in conflict. Workarounds are common, and there may be unrealistic expectations of what users would or should do.I mention that ChinesePod made Time Magazine's Top Ten Podcasts of 2006.... by UXpod - User Experience Podcast
7 min listen
Customer Support - an Interview with Joel Spolsky: What makes good customer service?Joel talks about fixing everything two ways, not outsourcing technical support, taking the blame, and about the puppet.Check out Joel's blog (http://www.joelonsoftware.com) I mention the Irish Guitar Podcast... by UXpod - User Experience Podcast
23 min listen
Choosing User Research Techniques: Choosing the appropriate user research technique can be difficult - particularly if you're not experienced in doing so.This short podcast considers how you decide what types of activity you should undertake. by UXpod - User Experience Podcast
4 min listen
User Experience at Google - an interview with Patrick Larvie: Gerry Gaffney spoke to Patrick Larvie, Google's Manager of User Experience Research.Patrick reveals Google's secret - rapid user feedback, early and often.He also talks about the influence of culture on technology.The book Patrick recommends is... by UXpod - User Experience Podcast
34 min listen
Card Sorting with Donna Maurer: I spoke to Donna Maurer on the topic of card sorting. I think she has a very nice and practical approach to card sorting.Donna referred to the (http://www.oz-ia.org/2006/) which takes place on September 30 and October 1 2006 in sunny Sydney.You... by UXpod - User Experience Podcast
14 min listen
The Bizarre Myth of Customer Service - an Interview with David Jaffe: Gerry Gaffney interviews David Jaffe about customer service.David talks about the "bizarre myth that the head of customer service is responsible for customer service", and the problems that arise from treating customer service as a cost... by UXpod - User Experience Podcast
27 min listen
Design in India - an Interview with Apala Lahiri Chavan: Design in India by UXpod - User Experience Podcast
20 min listen
Intel Outside - an Interview with Genevieve Bell: Intel Outside - an Interview with Genevieve Bell by UXpod - User Experience Podcast
25 min listen
Exertion Interfaces and Engagement - An Interview with Florian (Floyd) Mueller: Gerry Gaffney spoke to Floyd Mueller about his work with exertion interfaces - where the world of video games meets the sweat of the sportsground, and where you can jog, box or play ball with people in distant locations.Floyd discusses the impact of... by UXpod - User Experience Podcast
31 min listen
Hong Kong's Octopus Card - A Highly Usable Product: Users of Hong Kong's public transport system will be familiar with the Octopus card, which I consider to be exemplary in terms of the user experience it offers.In this brief episode, I talk about some of the things that make it so easy to use.For... by UXpod - User Experience Podcast
6 min listen
Because We Can: This short podcast considers the fact that we tend to get dazzled by the 'bling' of new technologies. by UXpod - User Experience Podcast
4 min listen
Accessibility - An Interview with Dr. Sofia Celic: Gerry Gaffney spoke to Dr. Sofia Celic of Vision Australia (www.visionaustralia.org.au) about issues faced by the visually impaired and others.Sofia says that a knowledge of accessibility should be "in any serious developer's toolkit".Two... by UXpod - User Experience Podcast
14 min listen

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How to onboard: An interview with Krystal Higgins

How to onboard: An interview with Krystal Higgins

Titles in the series (100)

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