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    Customer Support - an Interview with Joel Spolsky

    Customer Support - an Interview with Joel Spolsky

    FromUXpod - User Experience Podcast

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    Customer Support - an Interview with Joel Spolsky

    FromUXpod - User Experience Podcast

    ratings:
    Length:
    23 minutes
    Released:
    Mar 30, 2007
    Format:
    Podcast episode

    Description

    What makes good customer service?Joel talks about fixing everything two ways, not outsourcing technical support, taking the blame, and about the puppet.Check out Joel's blog (http://www.joelonsoftware.com) I mention the Irish Guitar Podcast (http://www.irishguitarpod.com)Daniel Szuc and I wrote The Usability Kit (http://www.theusabilitykit.com).Duration: 23:10File size: 10.6MB
    Released:
    Mar 30, 2007
    Format:
    Podcast episode

    Titles in the series (100)

    A free-ranging set of discussions on matters of interest to people involved in user experience design, website design, and usability in general.