28 min listen
Episode 65: Measuring User Happiness with Richard Felix
Episode 65: Measuring User Happiness with Richard Felix
ratings:
Length:
35 minutes
Released:
Jun 8, 2017
Format:
Podcast episode
Description
Today our goal is to get into the minds of our users, and predict when they're likely to churn. Our guest expert is Richard Felix — the founder of Stunning, Retained, and multiple other products — who knows everything (and then some) about customer retention. You'll learn about different types of churn, how to measure user happiness, and what you should do if your customer decided to cancel.
Podcast feed: subscribe to http://simplecast.fm/podcasts/1441/rss in your favorite podcast app, and follow us on iTunes, Stitcher, or Google Play Music.
Show Notes
Stunning, Retained, Are My Sites Up — Richard's products
Drip, Intercom — tools for communicating with users
Mixpanel, Heap Analytics — tools for in-app analytics
Richard's website
Follow Richard on Twitter: @rfelix
Today's Sponsor
This episode is brought to you by Tiny Reminder. Are your projects on hold and you invoices unpaid? This tool will play bad cop with your clients — so you don't have to. Sign up today for our Forever Free plan at tinyreminder.com.
Interested in sponsoring an episode? Learn more here.
Leave a Review
Reviews are hugely important because they help new people discover this podcast. If you enjoyed listening to this episode, please leave a review on iTunes. Here's how.
Podcast feed: subscribe to http://simplecast.fm/podcasts/1441/rss in your favorite podcast app, and follow us on iTunes, Stitcher, or Google Play Music.
Show Notes
Stunning, Retained, Are My Sites Up — Richard's products
Drip, Intercom — tools for communicating with users
Mixpanel, Heap Analytics — tools for in-app analytics
Richard's website
Follow Richard on Twitter: @rfelix
Today's Sponsor
This episode is brought to you by Tiny Reminder. Are your projects on hold and you invoices unpaid? This tool will play bad cop with your clients — so you don't have to. Sign up today for our Forever Free plan at tinyreminder.com.
Interested in sponsoring an episode? Learn more here.
Leave a Review
Reviews are hugely important because they help new people discover this podcast. If you enjoyed listening to this episode, please leave a review on iTunes. Here's how.
Released:
Jun 8, 2017
Format:
Podcast episode
Titles in the series (100)
Episode 14: Business of Podcasting: What impact can podcasting have on your personal and professional life? It can be a superb tool for making money, but money is never the direct goal. In this episode we talk with Christopher Hawkins about the long-term game of podcasting, building your own tribe, establishing relationships with guests, the art of interviewing people, and much more. by UI Breakfast: UI/UX Design and Product Strategy