There's a good chance they're not if their still doing basic service work. With back office support companies becoming more reliable and relevant traditional service roles can do non traditional tasks. If you crunch the numbers, you'll almost always be able to walk away with a chance to make more money. That's the leap that most agents find so frustrating, is the ability to find more time to do high value tasks. That's what I talked with Nick Thalhammer, of Cincinnatus Insurance, about as he starts to seriously consider getting more value out of his people. P.S. There's a ton of valuable people that hangout here.