There's a good chance your mental resolve will be challenged in a way you never thought possible. It's also very likely it will be the first time you'll discover how broken certain processes are in your agency. Some might be the fault of your staff and others might be astonishing unsolved carrier mysteries. However, you also can't rule out the possibility of feeling like you're doing much more harm attempting to do this job than good. That's what I talk to Erik Garcia, of Garcia Insurance Services, about his 60 days of service.