If you haven't then there's no stopping the number of times your clients will try to cross it. Sometimes it's impossible to avoid unnecessarily or excessively going back to a client to deliver different information. It's these repeated deliveries that over time slightly splinter their confidence in your insurance ability. We should know what to expect, but often we're dealt the unexpected, it's just a question of how often a client should see it. That's what I talk to Alex Dopazo, of Dopazo and Associates, about how he tries to stop the madness.