Learning and development programs designer Andy Storch discusses the biggest skills gaps he encounters among leaders-in-training and how to bridge them.   You'll Learn: Three steps for creating an effective learning program The number one problem facing new managers How to better understand customers with the ROPE framework   About Andy: Andy Storch is an executive coach, consultant and facilitator specializing in helping clients turn strategy into action and results. He helps leaders accelerate and grow their success through measurable improvements in their business and careers. Just as important, he helps them become the happiest, healthiest, most fulfilled versions of themselves.   View transcript, show notes, and links at http://AwesomeAtYourJob.com/ep351