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    Remarkable Retail: How to Win and Keep Customers in the Age of Disruption
    Remarkable Retail: How to Win and Keep Customers in the Age of Disruption
    Remarkable Retail: How to Win and Keep Customers in the Age of Disruption
    Ebook359 pages4 hours

    Remarkable Retail: How to Win and Keep Customers in the Age of Disruption

    By Steve Dennis

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    About this ebook

    Physical retail isn’t dead—but boring retail is! Remarkable Retail equips the savvy retailer with eight essential strategies to thrive in an increasingly volatile and uncertain future.

     

    Digital technology has profoundly altered the competitive landscape for retailers. In Remarkable Retail, industry thought leader Steve Dennis argues that in a world of nearly infinite choice, where the lines between digital and physical are increasingly blurred, even being very good is no longer good enough. To win and keep customers today, retailers must be nothing short of remarkable.

     

    In most retail categories, digital channels are often central to the consumer’s journey, but that doesn’t mean people aren’t also shopping in stores; they’re just using them differently, often browsing in one channel and buying in the other. The notion of a physical store channel and an ecommerce channel is increasingly a distinction without a difference; the customer is the channel. The future belongs to those who embrace the blur of digital and physical that represents modern retail today and work to deliver an experience that is more harmonized and more memorable, regardless of how consumers decide to shop.

     

    Packed with illuminating case studies from some of modern retail’s biggest success stories—and leveraging Dennis’s more than thirty years as a senior executive and strategic consultant to dozens of brands—Remarkable Retail lays out the case for going beyond a slightly better version of mediocre and forging a path to being truly remarkable. To help retailers on this transformation journey, Dennis presents eight essential strategies for visionary leaders who are prepared to reimagine their way of doing business. A remarkable retailer is digitally enabled, human-centered, harmonized, mobile, personal, connected, memorable, and radical.

     

    In an age where consumers have short attention spans, myriad options, and a digitally integrated relationship with every brand, Remarkable Retail is your indispensable guide to creating a powerful retail experience that keeps your customers coming back for more.

    LanguageEnglish
    PublisherGreenleaf Book Group
    Release dateApr 14, 2020
    ISBN9781928055938
    Remarkable Retail: How to Win and Keep Customers in the Age of Disruption
    Author

    Steve Dennis

    STEVE DENNIS is an acclaimed ghost-writer who usually collaborates with celebrities on autobiographies. The Times has said that the energy of his story-telling cannot be faulted.

    Read more from Steve Dennis

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      Remarkable Retail - Steve Dennis

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