The Book of Choice: “The Roadmap to Better Documentation and Process Mapping”

By Potsha Harris MBA LSSBB

This book is about a journey, designing and documenting your E2E process; how to document, create your process map, improve your process, and training. You will learn what is necessary to know if your process is effective and efficient or if your business processes are successful. It allows you to accomplish your goals and objectives for implementing business workflows which is smart thinking.

The importance of this book is to understand Key stakeholders’, SMEs’ roles and responsibilities, process improvement, and creating the team to map out your design. In addition, it shows you how to manage roles and responsibilities of everyone involved in the E2E process. Inside you will find detailed illustrations and information to guide you through the design journey.

• Language: English
• Publisher: iUniverse
• Release date: Jul 19, 2023
• ISBN: 9781663216663

Potsha Harris MBA LSSBB

Potsha Harris is a certified Lean Six Sigma Black Belt (LSSBB) and certified as an Information Technology Infrastructure Library (ITIL V4) professional. She has 20+ years of experience as a Principal Process Consultant, Continuous Process Improvement Consultant, Sr. Advisor, Quality Assurance, Program and Project Management. She has a MBA with an emphasis in Global Management and a BS in Health Information Management. She has worked in various fortune 500 and 100 companies, training, coaching, and mentoring. She is passionate about working with champions, leaders, and their teams on policies, procedures, work instructions, process development, and improving documentation and process mapping.

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Copyright © 2023 Potsha Harris.

All rights reserved. No part of this book may be used or reproduced by any means,

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ISBN: 978-1-6632-1667-0 (sc)

ISBN: 978-1-6632-1666-3 (e)

Library of Congress Control Number: 2022922339

Print information available on the last page.

iUniverse rev. date: 07/18/2023

ACKNOWLEDGEMENT

First and foremost, I thank God, my Heavenly Father, for giving me strength and endurance to complete this book. And a warm thank you to my family, friends, and supporters for their continuous encouragement and support.

To the following people who inspired me, provided support, and contributed to the development of this book: Geri Young-Duran, Najeeb Hatami, Jorge Marquez, Wardell Jones, Geraldine Smith, Richard Martin, Monique Rowen, Kimberly Locket, and Danielle Griffin.

I would like to thank my editors Janice Martin, LaWanda Harris, and Professor Elizabeth Kunnu for critiquing and editing the entire manuscript. You asked specific questions about the objective of the book and the audience that I wanted to capture. Your analysis of the book content gave me insight and assurance in the direction