Pocket Guide to Increase Your Personal and Organizational Value

By Thomas C. Pinnow

To help individuals, businesses, and organizations.

Being a good employee and providing excellent customer service will help you increase your value to your organization and help increase your income. This guide is designed to help you increase your value as an employee and become excellent at customer service. It provides you with common sense and practical ideas in an easy-to-read and straightforward format.

Many small businesses do not have enough time to devote to the basic training of their staff in customer service and employee development. This guide can help grow organizations without having to devote a lot of management time. It can be used by individuals to improve themselves and/or it can be used by employers to help improve individual performance. Because of the outline format, it can be used to facilitate discussions at team meetings or be used as a training tool to deal with specific issues.

We all experience poor customer service on a regular basis and work with, or have worked with, negative and unpleasant coworkers. The author hopes this guide will help improve customer service, improve employee attitudes, and increase individual performance and individual income. Best wishes for your success.

• Language: English
• Publisher: Christian Faith Publishing, Inc.
• Release date: Nov 24, 2022
• ISBN: 9798886163971

Book preview

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Pocket Guide to Increase Your Personal and Organizational Value

Thomas C. Pinnow

ISBN 979-8-88616-396-4 (paperback)

ISBN 979-8-88616-397-1 (digital)

Copyright © 2022 by Thomas C. Pinnow

All rights reserved. No part of this publication may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods without the prior written permission of the publisher. For permission requests, solicit the publisher via the address below.

Christian Faith Publishing

832 Park Avenue

Meadville, PA 16335

www.christianfaithpublishing.com

Printed in the United States of America

Table of Contents

Special Acknowledgment

Introduction

Do You Want to Be More Valuable?

What Must Happen to Increase Your Income?

Do You Have Personal Challenges?

Tips for Excellent Customer Service—Voice Mail

Tips For Excellent Customer Service—Email

Tips For Excellent Customer Service—Telephone

Tips For Excellent Customer Service—In-Person

Tips for Excellent Customer Service—General

Why Should I Care about Customer Service?

How Can You Improve?

What Else Can You Do to Get Ahead at Work?

What Stories Do You Have about Great Customer Service or Poor Customer Service?

Appendix A

Appendix B

Notes

Notes

About the Author

Special Acknowledgment

The following people helped me complete this publication. Their professional input was extremely helpful and fine-tuned the final product. A special thank you to:

Michael Nelson

Brad