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    Help Desk Support A Complete Guide - 2021 Edition
    Help Desk Support A Complete Guide - 2021 Edition
    Help Desk Support A Complete Guide - 2021 Edition
    Ebook218 pages1 hour

    Help Desk Support A Complete Guide - 2021 Edition

    By Gerardus Blokdyk

    ()

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    About this ebook

    Are training materials user-friendly and Help Desk services easily available to all users?

    Did you have any training or experience in IT services or Incident Management / Help Desk?

    Do you know what percentage of your mobile device users call the service desk every month?

    Does your organization provide technical and Help Desk Support for your products or services?

    Is it providing a certain level of Help Desk Support to your organization?

    What are the functions, organization, support teams responsible for most of the ping pong?

    What is the expected SLA time frame to visit it after receiving the call on service desk?

    What role does the service desk have to assist in administering and/or enforcing security?

    What types of voice activated automation currently exists within the end user environment?

    Which approximate fraction of all customer Help Desk calls relates to commercial printers?

    This Help Desk Support Guide is unlike books you're used to. If you're looking for a textbook, this might not be for you. This book and its included digital components is for you who understands the importance of asking great questions. This gives you the questions to uncover the Help Desk Support challenges you're facing and generate better solutions to solve those problems.

    Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.

    Unless you're talking a one-time, single-use project, there should be a process. That process needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

    This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Help Desk Support investments work better.

    This Help Desk Support All-Inclusive Self-Assessment enables You to be that person.

    INCLUDES all the tools you need to an in-depth Help Desk Support Self-Assessment. Featuring new and updated case-based questions, organized into seven core levels of Help Desk Support maturity, this Self-Assessment will help you identify areas in which Help Desk Support improvements can be made.

    In using the questions you will be better able to:

    Diagnose Help Desk Support projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices.

    Implement evidence-based best practice strategies aligned with overall goals.

    Integrate recent advances in Help Desk Support and process design strategies into practice according to best practice guidelines.

    Using the Self-Assessment tool gives you the Help Desk Support Scorecard, enabling you to develop a clear picture of which Help Desk Support areas need attention.

    Your purchase includes access to the Help Desk Support self-assessment digital components which gives you your dynamically prioritized projects-ready tool that enables you to define, show and lead your organization exactly with what's important.

    LanguageEnglish
    Publisher5STARCooks
    Release dateOct 22, 2020
    ISBN9781867471868
    Help Desk Support A Complete Guide - 2021 Edition

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      Help Desk Support A Complete Guide - 2021 Edition - Gerardus Blokdyk

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