High Impact Hospitality
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About this ebook
“Chase LeBlanc is a veteran of the restaurant management industry and really knows what he’s talking about. His expert advice will kick start your journey toward improving your value as a manager. High Impact Hospitality is a fresh and enjoyable read.” Ken Blanchard, co-author of The One Minute Manager
“This book presents real world lessons, real world experiences, and a real world attitude about the restaurant business that should save many managers and manager-wannabees decades in on-the-job education. A wide-ranging view of the restaurant industry and what it takes to succeed in its most critical link: manager. From there Mr. LeBlanc teaches what separates an everyday manager from a leader, and how to achieve the coveted role of leadager. High-Impact Hospitality will shorten your learning curve, lessen your pain, and propel you into a high-impact career in one of the most rewarding and demanding industries possible: the restaurant industry.” Lane Cardwell, President, P.F. Chang’s China Bistro, Inc.
“I loved this book! A common sense approach to business and entrepreneurship. Easy reading and inspirational. There is a proliferation of other business books, but I highly recommend this one.” Steven Schussler, Chairman, Schussler Creative, Inc.
For anyone working in the foodservice or hospitality industry, High Impact Hospitality is more than a book. It is:
• A pocket mentor for assistant managers
• A leadership “conversation starter” between working managers and their supervisors
• A must read for owner-operated start-up ventures in the hospitality industry
• The ideal companion for HQ employees in need of insight into field operations
• A complimentary text for students working toward a degree in hospitality management
• A common sense introduction to the hospitality industry for hourly tribe/team-mates with managerial ambition
• Real world tactics and tips that will complement any hospitality management training program
• An essential addition to any hospitality manager’s tool kit
The author outlines a trademarked approach to create Leadagers - Leaders Who Manage - Managers Who Lead. LeBlanc stresses that Leadagers make more money -- for the company and for themselves. This is a must read for frontline food & beverage managers.
Chase LeBlanc
Chase LeBlanc is the founder and CEO of LeadagersTM LLC. He is a food and beverage industry professional with almost thirty years of experience in the ownership, openings, operations, and turnarounds of high-volume restaurant and nightclub concepts. His experience includes leading training stores, fine dining establishments, high-volume theme restaurants, entertainment complexes, quick-service and fast casual restaurants, night clubs/dance clubs, comedy clubs, dueling piano bars, full-service catering operations, pizzerias, high-volume sport’s bars, live music showrooms, retail stores and gift shops, fast-food concessions, banquet facilities, and high-volume arcades. Chase has led independent, publicly-traded, and government (AAFES) food, beverage, and retail facilities. He has a track record of developing strong leadership talent and building sales and profits in multi-unit restaurant operations.Chase began his career as many hope to wind up — as a successful entrepreneur and owner of a nightclub development and management company. In 1980, at the age of twenty-one and fueled by creative, entrepreneurial inspiration and drive (combined with albeit minimal experience), Chase opened what quickly became the hottest nightclub in Boulder, CO, one of the premier party towns in the USA. Thirty years later, after successfully selling that business and serving in virtually every leadership role in the hospitality industry, including General Manager, Multi-Unit Manager, Regional Manager, and President, Chase is now the CEO of one of the most innovative, boutique consulting firms serving the global hospitality and food service industries, LeadagersTM LLC, which focuses on the step-by-step, values-based transformation of key carriers into torch carriers.Additionally, Chase has recently authored a Ken Blanchard-endorsed book for the hospitality industry, "High Impact Hospitality: Upgrade Your Purpose, Performance, and Profits." Having worked on both sides of the hospitality management/leadership - ownership coin, Chase knows what it takes to succeed — and the pitfalls and mistakes to avoid. He has earned his hard-won wisdom, and shares a seasoned hospitality insider’s perspective in the book. Chase also offers a power plan to help any individual or group improve their purpose, performance, and profits.Chase is a columnist (“The Staffing Doctor”) for Hotel F&B magazine and a frequent blogger for the hospitality and food service industry. In addition, he has been a contributing writer for (and been featured in) the following publications: Cheers, F&B, Food Service News, Hot Spots America, Military Club & Hospitality, Nation’s Restaurant News, Night Club & Bar, and Top Shelf.Chase is an accomplished motivational speaker and trainer on the subject of food and beverage leadership and management. He addresses large trade show crowds as well as company-wide employees and management teams. Chase is known for his strong, expressive communication skills and the innate ability to translate insightful understanding into effective action. He is a respected leader well-known among his peers for his cool-under-pressure demeanor and his unique and effective leadership style. Chase has produced and conducted hundreds of motivational and departmental seminars and has trained scores of food and beverage employees.Chase lives in Denver, Colorado, with his wife and three children.
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