Training Effectiveness Measurement for Large Scale Programs - Demystified!: A 4-tier Practical Model for Technical Training Managers

By Raman K Attri

This book addresses the challenges typical technical training managers, and other technical managers face in justifying the return on investment of their programs, particularly for large-scale, investment-intensive programs. This book describes a very intuitive and practical model for the measurement of the effectiveness of technical training programs. The book is based on a 4-tier Return on Effectiveness (ROE) model developed through years of research, observation, and experience. The ROE model uses four simple indices: training reaction index, improvement index, effectiveness index, and impact trends to convey a full picture of the effectiveness of a training program. This feedback-based and data-based approach enables training managers with a step-by-step approach to collect data, measure important indicators and compute the indices to present evidence of the effectiveness of their training programs to the executives.

• Language: English
• Publisher: Speed To Proficiency Research: S2Pro©
• Release date: Nov 18, 2018
• ISBN: 9789811189906

Raman K Attri

Raman K Attri is a corporate business researcher, learning strategist, and management consultant with a strong zeal to enable people to unravel human learning and performance. He specializes in providing the competitive and strategic value to the organizations by accelerating time-to-proficiency of employees through well-researched models. He holds a doctorate in business from Southern Cross University, Australia. His international professional career spanned over 25 years across a range of disciplines such as scientific research, systems engineering, management consulting, training operations, professional teaching, and learning design. A strong proponent of learning as the core of human success, he provides advisory on accelerated learning techniques which earned him over 60 educational credentials including doctorate degrees, three masters’ degrees and tens of international certifications. Despite physical disability since childhood, he leveraged it to learn, research and test a range of “how to methods” to accelerate the rate of personal learning and professional performance at the workplace. He has published his methods in scholarly journals, blogs, books, and conferences. He also runs a non-profit consulting forum focused on researching strategies to accelerate speed to proficiency.

Book preview

2016

CONTENTS

TRAINING EFFECTIVENESS MEASUREMENT FOR LARGE SCALE PROGRAMS - DEMYSTIFIED!

ABOUT THE BOOK

CHAPTER 1: TRAINING ROI MEASUREMENT CHALLENGE

Measuring Training ROI

The Research

CHAPTER 2: THE 4-TIER ROE MODEL

Data collection

Step 1: Skills and knowledge drawn from job performance metrics

Step 2: Pre-Training baseline data

Step 3: Post-training self-assessment data

Step 4: Post-training supervisor’s assessment rating (3 months after)

Step 5: Quarterly job performance data

Step 6: Quarterly Business performance indicators

CHAPTER 3: TIER-1: REACTION INDEX

Measurement

Data Collection

Intent

Applying the Model

Making Training Decisions

CHAPTER 4: TIER-2: IMPROVEMENT INDEX

Measurement

Data Collection

Applying the Model

Intent

Making Training Decisions

CHAPTER 5: TIER-3: EFFECTIVENESS INDEX

Measurement

Data Collection

Intent

Applying the Model

Making Training Decisions

CHAPTER 6: TIER-4: IMPACT TRENDS

Measurement

Data collection

Intent

Applying the Model

CHAPTER 7: FINAL THOUGHTS

REFERENCES

THE AUTHOR

ABOUT THE BOOK

This book addresses the challenges typical technical training managers, and other technical managers face in justifying the return on investment of their programs, particularly for large-scale, investment-intensive programs. This book describes a very intuitive and practical model for the measurement of the effectiveness of technical training programs. The book is based on a 4-tier Return on Effectiveness (ROE) model developed through years of research, observation, and experience. The ROE model uses four simple indices: training reaction index, improvement index, effectiveness index, and impact trends to convey a full picture of the effectiveness of a training program. This feedback-based and data-based approach enables training managers with a step-by-step approach to collect data, measure important indicators and compute the indices to present evidence of the effectiveness of their training programs to the executives.

Chapter 1

TRAINING ROI MEASUREMENT CHALLENGE

WHY DO YOU NEED IT ANYWAY?

MEASURING TRAINING ROI

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Modern businesses rely heavily on the training of the workforce. Take the example of a company selling and repairing complex hardware. They are tightly pressed to reduce the time-to-resolution to keep the profit margins high and to