M1.2: Define Information Technology Processes

By Elizabeth Mogopodi

Define IT Processes is a book that discusses subjects that need to be considered and embarked on by IT Management and Business professionals, towards effectively managing an IT Department. These same subjects are relevant to Business Unit Managers, and provides them with insight on how to effectively participate in projects and initiatives that are related to Information Technology Solutions. The author presents a collection of Activities that are fundamental in successfully executing IT responsibilities towards ensuring that there is continuity of IT Operations within the organisation. The book provides the IT Management, Business Unit Managers and Business professionals with the necessary tools for identifying and defining Objectives of Defining IT Processes, requirements that are needed as Inputs for Defining IT Processes, Deliverables that could be expected from the successful definition of IT Processes, Performance Measurement that IT Management could use for evaluating these defined IT Processes and the Capability Maturity Model that demonstrates the comprehensiveness of the discussed activities of this “Define IT Processes” process.

• Language: English
• Publisher: Elizabeth Mogopodi
• Release date: Sep 11, 2018
• ISBN: 9780463628683

Book preview

DEFINE INFORMATION TECHNOLOGY

PROCESSES (M1.2)

DEFINE INFORMATION TECHNOLOGY

PROCESSES (M1.2)

IT Process Definition

Elizabeth Mogopodi

Copyright © 2018 Elizabeth Mogopodi

Published by Elizabeth Mogopodi Publishing at Smashwords

First edition 2018

All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording or any information storage or retrieval system without permission from the copyright holder.

The Author has made every effort to trace and acknowledge sources/resources/individuals. In the event that any images/information have been incorrectly attributed or credited, the Author will be pleased to rectify these omissions at the earliest opportunity.

Published by Elizabeth Mogopodi using Reach Publishers’ services,

P.O.Box 3401, Vereeniging, Johannesburg, Gauteng, 1930, South Africa

0813463842

[e-mail]

Edited by Vanessa Finaughty for Reach Publishers

Cover designed by Reach Publishers

P O Box 1384, Wandsbeck, South Africa, 3631

Website: www.reachpublishers.co.za

E-mail: [e-mail]

Contents

List of Figures

List of Tables

About the Author

Foreword

M1.2 - Define IT Processes

Introduction

Clarification of Concepts for Define IT Processes process

1. Objectives for the Process

2. Input Processes and Inputs to the Define IT Processes Process

3. Activities of the Define IT Processes Process

4. Outputs and Output Processes from the Define IT Processes Process

5. Process Measurement (Effective and Efficient KPIs) for the Define IT Processes Process

6. Process Control Areas for the Define IT Processes Process

7. Capability Maturity Model for the Define IT Processes Process

Conclusion

List of Figures

Fig. 1.1: Suppliers and Receivers for Define IT Processes

List of Tables

Table 1.1: Process Control areas for Define IT Processes Process

Table 1.2: Capability Maturity Model for Define IT Processes Process

About the Author

Elizabeth Mogopodi provides guidance, publishes and presents management subject matter with respect to innovation and business transformation. She is an author of a number of Information Technology (IT) books that she has based on an IT Standard. She has spent more than 20 years as an IT professional within the Energy, Transportation, Financial Services, Media & Communications, Manufacturing, and Steel & Mining sectors. She has expertise in business process management, information security management, IT applications development and Information, Communications and Technology (ICT) programme management. Elizabeth has a proven record in the professional sectors of Data Modelling, Operations Research, Statistical Process Control, Data Warehousing and Business Intelligence Solutions, and Records Management. She has worked in IT management for ICT Service Management, ICT Portfolio Management, and Security, Health, Environment, Risk and Quality (SHERQ) Management. She has also worked as a management consultant focusing on Information Management Strategic planning and implementation, IT Governance and IT Audit SOX ITGC (Sarbanes-Oxley Information Technology General Controls).

Foreword

"Define IT Processes" is one of the activities of the Manage Information Technology Process, which is a strategic management process that is constituted in the GEM-ICT (A Guide to the Effective Management of Information, Communications & Technology) Standard. The GEM-ICT Standard is defined with an intention of providing guidance on how to effectively lead, manage, operate, transform and support ICT