Myriad Musings (An Exploration Of Shared Services)

By Amarpreet Bhamra

The incubation of shared services evolved in the early-1990s with a multitude of organizations that climbed on this bandwagon to reap the benefits of reduced costs and improve the service levels. Shared services set ups emerged first in the US followed by similar centers in Europe and later the model was extended to Asia and other parts of the globe. In today’s environment many organizations are leveraging shared services to deliver value add to their customers apart from the routine processing tasks.
The articles listed in this e-Book include topics like domestic shared services, process transformations, jobs, education, data and ERP, social media etc. The writings have been enriched by incorporating appropriate reference material where ever necessary. Hence the readers will gain from these insights and thereby enhance their knowledge on the above mentioned topics.

• Language: English
• Publisher: Amarpreet Bhamra
• Release date: Dec 28, 2016
• ISBN: 9781370243136

Amarpreet Bhamra

Amarpreet Bhamra is a self-motivated and self-driven business process management professional with 17 years of rich multi-cultural work experience in Professional Services, Logistics and Supply Chain, Telecom, Financial Services, e-Learning and Media verticals. He has spent the past 6 years in leading and delivering transformation programs/ improvement projects with sizable business impact in Finance & Accounts, Procurement, HR Services, IT Services and Brand and Marketing Communications for large shared service centers.A result driven professional and adept in managing P&L line of business for service delivery, Amarpreet has championed and delivered exceptional client service for customers and stakeholders. He has extensive experience in leading and developing high performing teams, providing leadership in challenging situations and proven ability in learning and adapting to new technological interventions.Throughout his tenure, Amarpreet has built a reputation for executing on business productivity, enhancing customer satisfaction, increasing Net Promoter Score, sustaining service levels and business continuity plans, improving service quality, reducing on account, increasing net collectibles and strengthening global compliance. For his contributions he has been recipient of several customer, leadership and team awards for service delivery and customer experience.He has completed an Executive Program in Leadership and Management (Indian Institute Of Management-Calcutta, grade-Excellent), holds two post-graduate degrees in Mass Communication (University of Hyderabad, grade-First) and English (Panjab University, grade-Second) and an Advanced Diploma in Financial Management (Indian School of Business Management & Administration, grade-First). Amarpreet also holds certifications in Lean Six Sigma from Anexas Consultancy SE and General Electric, Internal Assessor from TATA Management Training Center and Quality Management Systems (ISO 9001:2008) from TUV SUD South Asia. He has held leadership positions (mid-level) in shared service centers and third party service providers in Finance & Accounts, Procurement, HR Services, IT Services, Customer Support, Collections, e-learning, Technical Support, Collections, Brand and Marketing Communications, Payments for global / multinational organizations.Amarpreet has 25+ publications on shared services, outsourcing, offshoring, Six Sigma etc. in Shared Services Outsourcing Network, American Society of Quality Journal, LinkedIn and Coaching Confidence. He presently lives and works in Bengaluru with his family.

Book preview

Myriad Musings

(An exploration of Shared Services)

Copyright 2016 Amarpreet Bhamra

Published by Amarpreet Bhamra at Smashwords

Smashwords Edition License Notes

This ebook is licensed for your personal enjoyment only. This ebook may not be re-sold or given away to other people. If you would like to share this book with another person, please purchase an additional copy for each recipient. If you’re reading this book and did not purchase it, or it was not purchased for your enjoyment only, then please return to Smashwords.com or your favorite retailer and purchase your own copy. Thank you for respecting the hard work of this author.

Table of Contents

Acknowledgements

Preface

Testimonials

Chapter One: Make in India

Chapter Two: Redefining Financial Planning and Analysis (FP&A) Roles

Chapter Three: Outsourcing and careers - the changing equations

Chapter Four: Transforming the Transformations Structure in Finance and Accounting Shared Service Centers

Chapter Five: Ignore at Your Peril: Social Media’s Impact on Shared Services

Chapter Six: Modern Day Jobs, Shared Service Centers – and Boredom!

Chapter Seven: Data and its complexity in ERP Deployments

Chapter Eight: Data Oriented Leadership – Are Shared Services Centers Gearing Up?

Chapter Nine: Have You Considered A Centre of Excellence For Invoicing?

Chapter Ten: Emerging BRIC Nations: Shared Services Model May be Solution for Education

About the Author: Amarpreet Bhamra

Connect with Amarpreet Bhamra

Acknowledgements

I would dedicate this book to Minakshi Bhattacharyya (my wife) and Utsav Singh Bhamra (my son). I owe my voice to the blessings of my parents Dr. Surjan Singh Bhamra (my father) and Ravinder Kaur (my mother). I do reciprocate the warmth of my brother (Gurpinder Singh Bhamra) and his family.

I also want to acknowledge the support of all my friends and well-wishers in this endeavor. I also want to express gratitude to Shared Services Outsourcing Network for lending me space to publish some of these writings.

Preface

The incubation of shared services evolved in the early-1990s with a multitude of organizations that climbed on this bandwagon to reap the benefits of reduced costs and improve the service levels. Shared services set ups emerged first in the US followed by similar centers in Europe and later the model was extended to Asia and other parts of the globe. In today’s environment many organizations are leveraging shared services to deliver value add to their customers apart from the routine processing tasks.

This e-Book is a compilation of my articles on various facets of shared services. My idea of publishing this e-Book is to connect with a wider set of readers and inculcate awareness on shifts and trends which may re-define the artifacts of shared services.

The articles listed in this e-Book include topics like domestic shared services, process transformations, jobs, education, data and ERP, social media etc. The writings have been enriched by incorporating appropriate reference material where ever necessary. Hence the readers will gain from these insights and thereby enhance their knowledge on the above mentioned topics.

Writing this e-book has been a fascinating experience for me by accessing and learning from the global repositories of knowledge. Over the past ten months I have been trying to articulate the structure of this e-book including the selection of articles. In this e-book I have attempted to give voice to my niche moorings which may provoke my