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    Managing in a Service-Focused World: I, team, stewards and marketplace
    Managing in a Service-Focused World: I, team, stewards and marketplace
    Managing in a Service-Focused World: I, team, stewards and marketplace
    Ebook245 pages2 hours

    Managing in a Service-Focused World: I, team, stewards and marketplace

    By Roger Williams

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    About this ebook

    The transition from individual contributor to manager is arguably the hardest career change to make. It can be overwhelming, and there is plenty of bad advice around that will only make things worse.  The process is often unpredictable, chaotic and unstructured. But what if new managers had a framework to plan their personal and professional progress?  Thanks to the innovative approach in this book, they now do.

    In Managing in a Service-focused World, Roger K. Williams adapts tried and trusted principles of IT service management (ITSM) into a framework for personal and professional development. He treats management as a service, presenting the idea that the effectiveness of a manager is best judged by the views of the key stakeholders: the manager themselves, their team, their leaders and their customers.

    The book lets you quickly appreciate and apply the ideas in a way that engages staff at all levels and gives tangible benefits to all stakeholders. The book takes its examples from IT service management, but the clear and direct style means that managers in any industry can understand and implement the ideas.

    LanguageEnglish
    Publisheritgovernance
    Release dateAug 21, 2014
    ISBN9781849286862
    Managing in a Service-Focused World: I, team, stewards and marketplace
    Author

    Roger Williams

    Roger K. Williams has spent over 20 years in retail, more than 18 years in IT, and in excess of 12 years in leadership roles at Fortune 50 companies. He has also earned numerous certifications including ITIL® Expert, PMP, COBIT® 5 Foundation, HDI Support Center Manager, ISO20000 Foundation, and Toastmasters Advanced Communicator Bronze. He has spoken at international conferences and panel sessions on ITSM and navigating the future of computing. His writings on managing attention and harnessing technology trends at the RogertheITSMGuy blog and on Google+ have garnered praise from a diverse audience.

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      Managing in a Service-Focused World - Roger Williams

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