Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations

Written by Leonard L. Berry and Kent D. Seltman

Narrated by Gary Regal

The leader's guide to building a service powerhouse using the approach that made Mayo Clinic the #1 healthcare system in America

Mayo Clinic is among the best service organizations in the world. It fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. This classic business guide offers a rare, up-close look at the best practices that drive Mayo Clinic's success. By examining the operating principles that guide every management decision at this legendary institution, authors Leonard Berry and Kent Seltman:

* Demonstrate how a great service brand evolves from the core values that nourish and protect it
* Extrapolate instructive business lessons that apply outside healthcare
* Illustrate the benefits of pooling talent and encouraging teamwork
* Present a proven prescription for creating sustainable service excellence

Learn how to apply the Clinic's winning methods to your own organization: business concepts that produce stellar results, effective organizational efficiency, and world-class interpersonal service.

• Language: English
• Publisher: McGraw Hill-Ascent Audio
• Release date: May 23, 2017
• ISBN: 9781639293872

Reviews for Management Lessons from Mayo Clinic

[semaj666 · Rating: 5 out of 5 stars]

Rarely do you get a chance to look inside a healthcare institution and see how it works; yet you get that opportunity with this book. Think twice before you say this is a lot of hype and hyperbole, since there are too many stories that back up the foundations of the book. I have experienced Mayo over the past 20 years as an outsider, as a patient but never as an employee and from my perspective, I find this book faithful to the facts. Mayo is an amazing place, so relax and enjoy learning about a great institution. The book is well written with stories and summaries that keep the management principles in focus. Whatever you do don't cheat and read the last chapter first.