Audiobook1 hour
Simple Scripts for Problems at Work
Written by CareerTrack Publications
Narrated by Michelle Milldyke
Rating: 4.5 out of 5 stars
4.5/5
()
About this audiobook
Have you ever walked away from a conversation in the workplace that left you thinking, "If only I had said this." or "I wish I hadn't said that"? When faced with confronting an upset customer, irate boss, or irrational coworker, are you confident that you have the right words to say-and can communicate your message effectively?
Effective communication is crucial to the success of any organization. However, communication problems are a leading cause of confusion, stress, frustration, and lack of productivity in the workplace. As you find yourself having critical conversations at work, it's all too easy to get caught up in the heat of the moment and say the wrong thing, send the wrong message-or worse. With the tips and techniques taught in this power-packed book, you'll learn to respond to the most difficult situations with dignity, diplomacy, and poise. Even when you're put on the spot, you'll learn to use these simple scripts (and create your own!) to work through a variety of tough situations and get your point across, guilt-free. Plus, you'll learn about the importance of the inflection, tone, and timing-because how you say it is just as important as what you say.
Effective communication is crucial to the success of any organization. However, communication problems are a leading cause of confusion, stress, frustration, and lack of productivity in the workplace. As you find yourself having critical conversations at work, it's all too easy to get caught up in the heat of the moment and say the wrong thing, send the wrong message-or worse. With the tips and techniques taught in this power-packed book, you'll learn to respond to the most difficult situations with dignity, diplomacy, and poise. Even when you're put on the spot, you'll learn to use these simple scripts (and create your own!) to work through a variety of tough situations and get your point across, guilt-free. Plus, you'll learn about the importance of the inflection, tone, and timing-because how you say it is just as important as what you say.
More audiobooks from Career Track Publications
Simple Scripts to Say "No" Without Guilt Rating: 3 out of 5 stars3/5Telecare: How To Provide Exceptional Customer Service Over the Phone Rating: 2 out of 5 stars2/5
Related to Simple Scripts for Problems at Work
Related audiobooks
Dealing with the Tough Stuff: How to Achieve Results from Key Conversations Rating: 4 out of 5 stars4/5The Schmuck in My Office: How to Deal Effectively with Difficult People at Work Rating: 4 out of 5 stars4/5Comebacks at Work: Using Conversation to Master Confrontation Rating: 4 out of 5 stars4/5Develop Your Assertiveness Rating: 5 out of 5 stars5/5Working Successfully with Screwed-Up People Rating: 4 out of 5 stars4/5Fierce Conversations: Achieving Success at Work & in Life, One Conversation at a Time Rating: 4 out of 5 stars4/5Engagement: Transforming Difficult Relationships at Work Rating: 5 out of 5 stars5/5Urgent!: Strategies to Control Urgency, Reduce Stress and Increase Productivity Rating: 0 out of 5 stars0 ratingsWorking with Difficult People Rating: 4 out of 5 stars4/5Hello Stay Interviews, Goodbye Talent Loss: A Manager's Playbook Rating: 0 out of 5 stars0 ratingsThey Don't Have to See You: Be a better Remote Manager & build trust with you employees Rating: 0 out of 5 stars0 ratingsThe Hour Guide to Management: The Fundamentals of Being an Effective Leader Rating: 0 out of 5 stars0 ratingsPerfect Phrases for Setting Performance Goals Rating: 5 out of 5 stars5/5Feedback (and Other Dirty Words): Why We Fear It, How to Fix It Rating: 5 out of 5 stars5/5De-Escalate: How to Calm an Angry Person in 90 Seconds or Less Rating: 5 out of 5 stars5/5Coaching Your Employees, Peers and Supervisors Rating: 5 out of 5 stars5/5Assertiveness Skills for Managers and Supervisors Rating: 5 out of 5 stars5/5A Confident Career Rating: 0 out of 5 stars0 ratingsCommunication in the Workplace Rating: 5 out of 5 stars5/5Mastering Feedback: Everything You’ve Never Been Told About How To Give Feedback Rating: 4 out of 5 stars4/5Failure to Communicate: How Conversations Go Wrong and What You Can Do to Right Them Rating: 4 out of 5 stars4/5BETTER HUMANS, BETTER PERFORMANCE: DRIVING LEADERSHIP, TEAMWORK, AND CULTURE WITH INTENTIONALITY Rating: 0 out of 5 stars0 ratingsHow to Run A Successful Meeting In 1/2 the Time Rating: 4 out of 5 stars4/5Work Rules Rating: 0 out of 5 stars0 ratingsPeople-Centric Skills: Interpersonal and Communication Skills for Financial Professionals, 2nd Edition Rating: 0 out of 5 stars0 ratingsStrategic Relationships at Work: Creating Your Circle of Mentors, Sponsors, and Peers for Success in Business and Life Rating: 0 out of 5 stars0 ratings
Business For You
Company Rules: Or Everything I Know About Business I Learned from the CIA Rating: 4 out of 5 stars4/5Getting Things Done: The Art of Stress-Free Productivity Rating: 4 out of 5 stars4/5The End of the World is Just the Beginning: Mapping the Collapse of Globalization Rating: 5 out of 5 stars5/5Elon Musk Rating: 5 out of 5 stars5/5Becoming Bulletproof: Protect Yourself, Read People, Influence Situations, and Live Fearlessly Rating: 5 out of 5 stars5/5Win Every Argument: The Art of Debating, Persuading, and Public Speaking Rating: 5 out of 5 stars5/5How To Win Friends And Influence People Rating: 4 out of 5 stars4/5The Warmth of Other Suns: The Epic Story of America's Great Migration Rating: 5 out of 5 stars5/5Extreme Ownership: How U.S. Navy SEALs Lead and Win Rating: 5 out of 5 stars5/5Think Faster, Talk Smarter: How to Speak Successfully When You're Put on the Spot Rating: 4 out of 5 stars4/5Getting to Yes: How to Negotiate Agreement Without Giving In Rating: 4 out of 5 stars4/5Rich Dad Poor Dad: What The Rich Teach Their Kids About Money - That the Poor and Middle Class Do Not! Rating: 5 out of 5 stars5/5The Millionaire Next Door: The Surprising Secrets Of Americas Wealthy Rating: 5 out of 5 stars5/5Your Next Five Moves: Master the Art of Business Strategy Rating: 5 out of 5 stars5/5The Art of Happiness: A Handbook for Living Rating: 4 out of 5 stars4/5Seeing What Others Don't: The Remarkable Ways We Gain Insights Rating: 4 out of 5 stars4/5Silva Mind Control Method Of Mental Dynamics Rating: 5 out of 5 stars5/5This Is Life: 10 Writers on Love, Fear, and Hope in the Age of Disasters Rating: 4 out of 5 stars4/5Astor: The Rise and Fall of an American Fortune Rating: 4 out of 5 stars4/5You Will Own Nothing: Your War with a New Financial World Order and How to Fight Back Rating: 4 out of 5 stars4/5The Energy Bus: 10 Rules to Fuel Your Life, Work, and Team with Positive Energy Rating: 5 out of 5 stars5/5The Artist's Way at Work: Riding the Dragon: Twelve Weeks to Creative Freedom Rating: 4 out of 5 stars4/5Algorithms to Live By: The Computer Science of Human Decisions Rating: 4 out of 5 stars4/5The TenX Rule: The Only Difference Between Success and Failure Rating: 5 out of 5 stars5/5The Critical Moments: Navigating Power Plays, Outbursts, Ultimatums, and More Rating: 4 out of 5 stars4/5The Catalyst: How to Change Anyone's Mind Rating: 5 out of 5 stars5/5The Hard Thing About Hard Things: Building a Business When There Are No Easy Answers Rating: 5 out of 5 stars5/5Anthem Rating: 4 out of 5 stars4/5The Charisma Myth: How Anyone Can Master the Art and Science of Personal Magnetism (Intl Ed) Rating: 5 out of 5 stars5/5
Reviews for Simple Scripts for Problems at Work
Rating: 4.5 out of 5 stars
4.5/5
2 ratings0 reviews