Audiobook7 hours
The Four Factors of Trust: How Organizations Can Earn Lifelong Loyalty, 1st Edition
Written by Ashley Reichheld and Amelia Dunlop
Narrated by Leanne Woodward
Rating: 0 out of 5 stars
()
About this audiobook
The essential, data-driven blueprint to build trust in your organization.
Building trust is your single greatest opportunity to create competitive advantage. With new data at its core, The Four Factors of Trust gives you practical guidance to measure and build trust in the relationships that matter the most-with your customers, workforce, and partners.
Trust ultimately comes down to just Four Factors: Humanity, Capability, Transparency, and Reliability.
These Four Factors make up Deloitte's HX TrustID, a groundbreaking measurement tool poised to become the gold standard for evaluating organizational performance. Ashley Reichheld and Amelia Dunlop show how your organization can use HX TrustID to measure, predict, and build trust to earn lifelong loyalty-and elevate the human experience with your customers, workforce, and partners.
With compelling stories from leading organizations-and practical applications in marketing and experience, cybersecurity, HR, sustainability (ESG), and operations and technology-The Four Factors of Trust will enable you to create the relationships you want to build, the organizations you want to belong to, and the world you want to live in.
Building trust is your single greatest opportunity to create competitive advantage. With new data at its core, The Four Factors of Trust gives you practical guidance to measure and build trust in the relationships that matter the most-with your customers, workforce, and partners.
Trust ultimately comes down to just Four Factors: Humanity, Capability, Transparency, and Reliability.
These Four Factors make up Deloitte's HX TrustID, a groundbreaking measurement tool poised to become the gold standard for evaluating organizational performance. Ashley Reichheld and Amelia Dunlop show how your organization can use HX TrustID to measure, predict, and build trust to earn lifelong loyalty-and elevate the human experience with your customers, workforce, and partners.
With compelling stories from leading organizations-and practical applications in marketing and experience, cybersecurity, HR, sustainability (ESG), and operations and technology-The Four Factors of Trust will enable you to create the relationships you want to build, the organizations you want to belong to, and the world you want to live in.
Related to The Four Factors of Trust
Related audiobooks
The Sponsor Effect: How to Be a Better Leader by Investing in Others Rating: 5 out of 5 stars5/5Beyond Collaboration Overload: How to Work Smarter, Get Ahead, and Restore Your Well-Being Rating: 4 out of 5 stars4/5Rebel at Work: How to Innovate and Drive Results When You Aren't the Boss Rating: 4 out of 5 stars4/5The E Suite: Empathetic Leadership for the Next Generation of Executives Rating: 0 out of 5 stars0 ratingsWe: How to Increase Performance and Profits Through Full Engagement Rating: 4 out of 5 stars4/5Bury My Heart at Conference Room B: The Unbeatable Impact of Truly Committed Managers Rating: 5 out of 5 stars5/5Scaling Leadership: Building Organizational Capability and Capacity to Create Outcomes that Matter Most Rating: 4 out of 5 stars4/5Leading at a Distance: Practical Lessons for Virtual Success Rating: 5 out of 5 stars5/5The Unlocked Leader: Dare to Free Your Own Voice, Lead with Empathy, and Shine Your Light in the World Rating: 0 out of 5 stars0 ratingsTrust and Betrayal in the Workplace: Building Effective Relationships in Your Organization Rating: 4 out of 5 stars4/5Nine Lies about Work: A Freethinking Leader's Guide to the Real World Rating: 5 out of 5 stars5/5Compassionate Accountability: How Leaders Build Connection and Get Results Rating: 3 out of 5 stars3/5Credibility: How Leaders Gain and Lose It, Why People Demand It, Revised Edition Rating: 4 out of 5 stars4/5Smarter Collaboration: A New Approach to Breaking Down Barriers and Transforming Work Rating: 0 out of 5 stars0 ratingsCompeting in the New World of Work: How Radical Adaptability Separates the Best from the Rest Rating: 3 out of 5 stars3/5Be More Wrong: How Failure Makes You an Outstanding Leader Rating: 0 out of 5 stars0 ratingsCollective Genius: The Art and Practice of Leading Innovation Rating: 4 out of 5 stars4/5How the Future Works: Leading Flexible Teams To Do the Best Work of Their Lives Rating: 4 out of 5 stars4/5The Wide Lens: A New Strategy for Innovation Rating: 5 out of 5 stars5/5Blind Spot: The Global Rise of Unhappiness and How Leaders Missed It Rating: 5 out of 5 stars5/5Read This Before Our Next Meeting: How We Can Get More Done Rating: 4 out of 5 stars4/5Under New Management: How Leading Organizations Are Upending Business as Usual Rating: 4 out of 5 stars4/5A Cure for the Common Company: A Well-Being Prescription for a Happier, Healthier, and More Resilient Workforce Rating: 0 out of 5 stars0 ratingsThe Vagrant: The Inner Journey of Leadership: A Parable Rating: 4 out of 5 stars4/5Smart Growth: How to Grow Your People to Grow Your Company Rating: 4 out of 5 stars4/5Building Better Organizations: How to Fuel Growth and Lead in a Digital Era Rating: 0 out of 5 stars0 ratingsGoing on Offense: A Leader’s Playbook for Perpetual Innovation Rating: 0 out of 5 stars0 ratingsDisrupt Yourself: Putting the Power of Disruptive Innovation to Work Rating: 5 out of 5 stars5/5
Business For You
The Warmth of Other Suns: The Epic Story of America's Great Migration Rating: 5 out of 5 stars5/5How To Win Friends And Influence People Rating: 4 out of 5 stars4/5Company Rules: Or Everything I Know About Business I Learned from the CIA Rating: 4 out of 5 stars4/5Think Faster, Talk Smarter: How to Speak Successfully When You're Put on the Spot Rating: 4 out of 5 stars4/5Getting Things Done: The Art of Stress-Free Productivity Rating: 4 out of 5 stars4/5Elon Musk Rating: 5 out of 5 stars5/5The Artist's Way at Work: Riding the Dragon: Twelve Weeks to Creative Freedom Rating: 4 out of 5 stars4/5Win Every Argument: The Art of Debating, Persuading, and Public Speaking Rating: 5 out of 5 stars5/5Extreme Ownership: How U.S. Navy SEALs Lead and Win Rating: 5 out of 5 stars5/5Rich Dad Poor Dad: What The Rich Teach Their Kids About Money - That the Poor and Middle Class Do Not! Rating: 5 out of 5 stars5/5The End of the World is Just the Beginning: Mapping the Collapse of Globalization Rating: 5 out of 5 stars5/5The Art of Happiness: A Handbook for Living Rating: 4 out of 5 stars4/5The Charisma Myth: How Anyone Can Master the Art and Science of Personal Magnetism (Intl Ed) Rating: 5 out of 5 stars5/5Getting to Yes: How to Negotiate Agreement Without Giving In Rating: 4 out of 5 stars4/5Becoming Bulletproof: Protect Yourself, Read People, Influence Situations, and Live Fearlessly Rating: 5 out of 5 stars5/5You Will Own Nothing: Your War with a New Financial World Order and How to Fight Back Rating: 4 out of 5 stars4/5Seeing What Others Don't: The Remarkable Ways We Gain Insights Rating: 4 out of 5 stars4/5The Energy Bus: 10 Rules to Fuel Your Life, Work, and Team with Positive Energy Rating: 5 out of 5 stars5/5Your Next Five Moves: Master the Art of Business Strategy Rating: 5 out of 5 stars5/5The Sociopath Next Door: The Ruthless Versus the Rest of Us Rating: 4 out of 5 stars4/5Astor: The Rise and Fall of an American Fortune Rating: 4 out of 5 stars4/5The Millionaire Next Door: The Surprising Secrets Of Americas Wealthy Rating: 5 out of 5 stars5/5Silva Mind Control Method Of Mental Dynamics Rating: 5 out of 5 stars5/5The Hard Thing About Hard Things: Building a Business When There Are No Easy Answers Rating: 5 out of 5 stars5/5The Catalyst: How to Change Anyone's Mind Rating: 5 out of 5 stars5/5The TenX Rule: The Only Difference Between Success and Failure Rating: 5 out of 5 stars5/5How to Manage Your Money When You Don't Have Any Rating: 4 out of 5 stars4/5Algorithms to Live By: The Computer Science of Human Decisions Rating: 4 out of 5 stars4/5
Reviews for The Four Factors of Trust
Rating: 0 out of 5 stars
0 ratings
0 ratings0 reviews