56 min listen
The Disney Blueprint: Redefining Optometric Customer Service
The Disney Blueprint: Redefining Optometric Customer Service
ratings:
Length:
54 minutes
Released:
May 22, 2024
Format:
Podcast episode
Description
Ever wondered how Disney consistently delivers magical experiences? In this episode of the Power Hour, host Eugene Shatsman sits down with Dennis Snow, a customer experience legend who spent over two decades at Disney. Dennis shares invaluable insights from his time at the Disney Institute and reveals how their principles can be applied to elevate your optometry practice. Eugene adds to the conversation by sharing real-world examples and anecdotes from his work with clients, emphasizing the importance of creating "wow" moments and fostering a positive patient experience.
Released:
May 22, 2024
Format:
Podcast episode
Titles in the series (100)
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