46 min listen
Fred Reichheld | On the Homefront #65
Fred Reichheld | On the Homefront #65
ratings:
Length:
58 minutes
Released:
Apr 18, 2024
Format:
Podcast episode
Description
Join host Jeff Dudan as he welcomes Fred Reichheld on today’s episode. Fred, recognized as the godfather of the Net Promoter Score (NPS), discusses his pivotal role in reshaping customer relationship management. This episode dives into Fred’s insights on enhancing customer satisfaction and building long-term loyalty. Want to own your own business? Take our business ownership quiz: https://podcast.homefrontbrands.com/en-us/business-ownership-quiz?hs_preview=UuqYSzMR-159529547022For your FREE Discernment eBook: https://podcast.homefrontbrands.com/en-us/discernmentJoin our Exclusive Facebook Group: https://www.facebook.com/groups/1442332473300030/ Visit our Instagram: https://www.instagram.com/thehomefrontpod/Tune in on YouTube: https://www.youtube.com/@thehomefrontpod?sub_confirmation=1Join and be a part of On The Homefront: https://linktr.ee/homefrontpodcastConnect with Jeff Dudan: https://www.linkedin.com/in/jeffdudan Connect with Fred: https://www.linkedin.com/in/fredreichheld/For more on the Net Promoter System: https://www.netpromotersystem.com/Order Fred’s Book, ‘Winning on Purpose’: https://www.netpromotersystem.com/books/winning-on-purpose/
Released:
Apr 18, 2024
Format:
Podcast episode
Titles in the series (75)
Navigating the Digital Transformation with Kieran Gilmurray: In this episode of On the Homefront, Jeff sits down with Kieran Gilmurray, a digital expert boasting over 25 years of experience in intelligent automated data analytics.Kieran "The Robot Whisperer" Gilmurray is a five-time global award winner with a Masters in Computer Science and Business Administration. He offers executive coaching and develops digital solutions for clients worldwide. Jeff and Kieran explore the integration of digital strategy with business strategy, Kieran's journey to his current position, and ethical AI considerations.As a critical thinker, Kieran knows when to exercise caution and shares insights on mitigating risks in our careers and adapting to the AI-driven world.Kieran's new book, "The A-Z of Organizational Digital Transformation," is available on Amazon or through his website. You can find Kieran on LinkedIn as well.On The Homefront is presented by Homefront Brands. Our mission is to inspire and em by On The Homefront with Jeff Dudan