Follow and Connect with me to see #HeadsTalk Podcast Audiograms every Monday on LinkedIn. Episode Title:-  ??The Resilience of Old Hotel Chains??What an interesting conversation I had in this episode on #HeadsTalk and a continuation of the #HTHospitalitySeries. Michel Tschann, is the #CEO of the Shin Hotels and Spa and has literally been in this business all of his life. He heads a hotel chain that has been passed down the generations and he talked to #HeadsTalk about the resilience of the old hotels during this pandemic. Michel, with his hotel chain, was sustainable before it became ‘fashionable’, in fact decades before. Have a listen to Michel as we explore crisis management, redevelopment and the traditional art of Customer Relationship Management.Topics Covered: #TraditionalCRM #HotelChains #ETourism #FrenchTourismIndustry #ExpectationManagement  So download⏳grab a cup of Green Tea ☕️& have a listen?#HeadsTalkPodcast #AFlyOnTheBoardroomWall #HTSeries #FrenchTourism #ShinHotels[Apologies for the intermittent background noise. It was beyond my control. Workmen in the hotel.]Support the showFollow, Support, Contact Heads Talk - A Fly On The Boardroom Wall LinkedIn Website Twitter Email at info@elainepringle.com