Bhakti is the confidential teachings of Vedanta / the heart needs to be opened to understand Bhakti / compassion through not asking “what is their karma?”, but instead asking “what is my dharma?” / individuality should not be suppressed / Education not indoctrination - how to think, not what to think / the role of menial service / understanding bhakti is not merely academic - it involves both inquiry (to gain information), and service (to purify the heart) / Eastern vs Western attitudes towards hierarchies SB 7.7.29-31