Lucinda and Emily are joined by the digital specialist Zoe Amar and Karen Marter, head of technology strategy at the British Heart Foundation.Zoe outlines key developments in the AI space over the past year and how charities are reacting to them, including the use of virtual assistants in working life. She stresses the need for a sector-level response to the increasing normalisation of AI usage. Karen describes the function of the BHF’s AI working group, which focuses on education, governance and conducting an ongoing value assessment of AI innovations to the organisation.She explains how the BHF is learning by doing, supported by infrastructure and frameworks to ensure safe and ethical AI usage, as well as an informal community set up to share information on the latest developments between colleagues. Also in the episode, Lucinda and Emily introduce The End of Charity, a new six-part podcast documentary from Third Sector which will be launched on 19 March.Fill in the survey for the Charity Digital Skills Report 2024 here.Do you have stories of people whose lives have been transformed for the better thanks to your charity? If so, we’d like to hear them! All it takes is a short voice message to be featured on this podcast. Email lucinda.rouse@haymarket.com for further information.Tell us what you think of the Third Sector Podcast! Please take five minutes to let us know how we can bring you the most relevant, useful content. To fill in the survey, click here. Hosted on Acast. See acast.com/privacy for more information.