Lucinda and Emily are joined by Tom MacInnes, chief analyst at Citizens Advice, to discuss how the charity is using its unique position to improve understanding of the cost-of-living crisis.Tom explains how his team used client enquiry data to identify rising energy and private rental costs as two of the most significant drivers. He highlights the growing trend of clients approaching Citizens Advice with more than one problem and explains how the charity is using its service data to strengthen its advocacy work.Also in the episode, news editor Andy Ricketts reports on how squeezed local authority budgets are placing pressure on voluntary organisations, particularly those providing arts services.Buy your ticket for the Third Sector Tech Summit here. Submit your early bird entry to the Business Charity Awards by 18 January here.Do you have stories of people whose lives have been transformed for the better thanks to your charity? If so, we’d like to hear them! All it takes is a short voice message to be featured on this podcast. Email lucinda.rouse@haymarket.com for further information.Tell us what you think of the Third Sector Podcast! Please take five minutes to let us know how we can bring you the most relevant, useful content. To fill in the survey, click here. Hosted on Acast. See acast.com/privacy for more information.