Lucinda and Andy are joined by the organisational psychologist and author Dr Susan Hetrick to discuss the drivers of and barriers to workplace toxicity.Susan identifies unreasonable performance pressures as a key trigger for organisational toxicity. She explains the terms 'normalisation of deviance' and 'cognitive dissonance', which are the key drivers of a toxic working environment.She stresses the importance of training to equip charity managers with the necessary skills to foster an open and trusting workplace culture and the need for leaders to live and reflect their organisation’s values.Also in the episode, Andy gives his take on the findings of the latest Good Merger Index, which suggests voluntary organisations weathered the Covid-19 pandemic better than anticipated.Do you have stories of people whose lives have been transformed for the better thanks to your charity? If so, we’d like to hear them! All it takes is a short voice message to be featured on this podcast. Email lucinda.rouse@haymarket.com for further information.Tell us what you think of the Third Sector Podcast! Please take five minutes to let us know how we can bring you the most relevant, useful content. To fill in the survey, click here. Hosted on Acast. See acast.com/privacy for more information.