Nearly every kind of feedback — whether you agree with it or not — can be used to help you grow. Sheila Heen knows this well.

As the founder of Triad Consulting Group, professor of practice at Harvard Law School, and the co-author of Thanks for the Feedback: The Science and Art of Receiving Feedback Well and Difficult Conversations: How to Discuss What Matters Most, Sheila has spent nearly 30 years helping executive teams across the world work through conflict, repair working relationships, and make sound decisions together.

In this episode of The Game Changing Attorney Podcast, Sheila and Michael Mogill discuss:

The underlying structure and challenge of every difficult conversation

The different types of feedback leaders can give — and what actually works

How to raise tough issues and have productive conversations



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Show Notes:

07:34 – The single most valuable skill you can have

14:57 – Defining difficult conversations

17:58 – How to navigate a tough talk

20:57 – Not everything is either/or

23:22 – Starting difficult conversations with a third story

29:35 – The 3 types of feedback

34:24 – Navigating sensitivity

38:44 – Front seat leader, back seat feedback

42:10 – What being a game changer means to Sheila Heen


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Links & Resources

Triad Consulting Group

Harvard Law School


Thanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone and Sheila Heen



Difficult Conversations: How to Discuss What Matters Most by Douglas Stone, Bruce Patton, and Sheila Heen


Occidental College

The Harvard Negotiation Project

Bruce Patton


Mindset: The New Psychology of Success by Carol Dweck



Getting It Done by Roger Fisher. John Richardson, and Alan Sharp


Tesla


The Game Changing Attorney by Michael Mogill



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Past guests on The Game Changing Attorney Podcast include David Goggins, John Morgan, Alex Hormozi, Randi McGinn, Kim Scott, Chris Voss, Kevin O’Leary, Laura Wasser, John Maxwell, Mark Lanier, Robert Greene, and many more.

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