With decisions being made that impact credit union operations as well as employee health and safety, human resources (HR) professionals know how critical their role is during the coronavirus (COVID-19) pandemic. It exemplifies why HR professionals need to take a holistic approach and ensure the department continues to have a “human touch.” Nikki Badje, vice president of HR at $1.2 billion asset TruWest Credit Union in Tempe, Ariz., and Nate Brock, director of HR at $140 million asset LincOne Federal Credit Union in Lincoln, Neb., joined the CUNA News Podcast to talk about how to keep a human element within HR, especially during challenging times. The CUNA HR & Organizational Development Council named Badje the 2020 Professional of the Year and Brock the 2020 Rising Star during its virtual membership meeting June 30.