Lawrence E. Henderson, Jr., President & Chief Learning Officer, Business Operational Support Services (BOSS), LLC, shares insights on how to move from leadership clichés to behavior and habits that:Build and maintain high performing teamsEffectively delegateInspire and supportResourcesMessage Lawrence Henderson on LinkedIn and mention ICMA's Voices in Local Government podcast for a free 1-1 consultation.Eisenhower Matrix to prioritize tasks by urgency and importance (or a lack of) to decide what to do, delegate, or hold.Free, self-guided website solutions demo from CivicPlus.