In this month’s episode Rosie and Collette chat all things CPaaS (Communications Platform as a Service) with Jay Patel, VP & GM at Webex Connect. Jay shares the story of his business IMI from start-up to acquisition by Cisco in 2021 to what we now know as Webex Connect. We hear from Jay about his career journey, how customers are utilising CPaaS to better communicate with their consumers in the modern world and his passion for supporting entrepreneurs with great ideas and good hearts.