On today’s episode, HousingWire CEO Clayton Collins sat down with career mortgage banker and HousingWire Vanguard Jay Promisco, the Chief Production Officer at Sierra Pacific Mortgage. Jay has spent over 20 years in the financial industry as a former top originator, branch manager, and account executive. He is responsible for increasing the company’s national presence in all production channels.This conversation is all about building cohesive teams in challenging times. Promisco discusses the current cultural challenges, how this market provides an opportunity to align sales and operations, and create effective communication by empowering teams. The conversation explores financial transparency, building an ownership mindset, and demonstrating long-term commitment. Promisco emphasizes the need for a customer-centric approach and a singular focus on consumer experience. He also discusses the role of leadership in shaping company culture and provides insights for the future of the industry.Here’s a glimpse of what you’ll learn: The mortgage industry is both impactful and stressful, requiring teams to work together to help consumers achieve their homeownership goals.Sales and operations alignment is crucial for success, and both teams should support and understand each other's challenges.Effective communication and conflict resolution are essential for building cohesive teams in intense environments.Leaders should empower their teams, provide transparency, and create a culture of ownership and long-term commitment.Related to this episode:Connect with Jay on LinkedInJay Promisco: HousingWire Vanguard The Gathering 2024Sierra Pacific MortgageHousingWire on YouTubeEnjoy the episode!The Housing News podcast explores the most critical topics in mortgage, real estate and fintech. A new mortgage or real estate executive joins the show each week to add perspective to the top stories crossing HousingWire’s news desk. Hosted by Clayton Collins and produced by the HW Media team.Want unlimited access to breaking news, feature stories, and in-depth analysis on mortgage rates directly from leading experts? Sign up now for an HW Premium subscription at  https://www.housingwire.com/hwplus/