Ever wonder what sets successful hairstylists apart in client retention? Join us, Kelsey Morris and Abby Worther, as we dive into the secrets of keeping clients loyal. We'll tackle everything from the impact of salon gossip to the pitfalls of unclear pricing and emotional discounting. Learn how to handle tricky conversations, use strategic distractions, and why small gestures matter in client experience. Plus, we're sharing our own stories and tips for consistently delivering top-notch service. Don't miss out on our insights and a special offer for a free coaching session – essential listening for any hairstylist looking to grow their business and keep clients coming back for more.To apply for an on-air coaching session fill out this form here!Save 10% on SalonScale here Follow Abby on Instagram, Thread, and TikTok at @abbywbalayageFollow Kelsey on Instagram and Thread at @kelseymorris18