In You Broke It You Bought It, Andy discusses the benefit of owing up to your mistakes. He discusses why being accountable for your actions and apologizing for negative impacts will actually help your career. He talks about why most consultants, and people for that matter, shy away from apologizing. Andy also covers that trust is built on taking responsibility for your actions You’ll learn the five (5) steps to apologizing to your client which is: Own the Actions Resulting in the Mistake Apologize Right Away Accept the Consequences Learn from the Mistake Move On You will learn that owing up to your mistakes and actions may be one of the best skills as a consultant. This builds affinity, respect, trust and you learn from your experiences. Each day is a learning experience for the next and each experience will serve you. Separate yourself from all of the other consultants by using the steps in You Broke It You Bought It.