We often think of negotiation as a win/loss proposition that focuses around business deals, finances, large purchases and perhaps hostage situations. What we don’t consider is that negotiation is part and parcel of the work we do in clinic as we help our patients to integrate aspects of themselves or their situation into a higher state of health and wellness.In this conversation with Margot Rossi and Nick Pole we discuss the FBI Hostage negotiation methods of Chris Voss and how the principles he writes about are not only useful in your clinical work, but you might already be using some of his ideas. LIsten into this discussion of how empathy, rapport, and lack of aggression can help you bring forth hidden resources that your patients already have for healing.