60 min listen
Jim Fish, CEO of Waste Management – Put your people first
Jim Fish, CEO of Waste Management – Put your people first
ratings:
Length:
58 minutes
Released:
Aug 17, 2023
Format:
Podcast episode
Description
Okay, imagine this…
Your alarm goes off at 1 a.m.
In an hour, it’s your job to be on the back of a trash pickup truck.
Oh, and by the way? You’re one of the top leaders of the company.
Believe it or not, that’s exactly what today’s guest did … every week, for seven and a half years!
Jim Fish, the CEO of Waste Management, is just that kind of leader – one who spends time on the front lines to be with his team and truly listen to them.
Jim is connected to the people he leads, and he’s focused on putting them first when he makes decisions. And he knows that by taking care of his people, they’ll then take care of customers, and that, in turn, provides value to shareholders.
It’s a fantastic formula, and it’s inspiring to hear how Jim is putting it to work while also finding new ways to think about sustainability.
That includes being the title sponsor of the Waste Management Open on the PGA Tour, which SOMEHOW is a zero waste event despite the 700,000 fans who come for the party.
We get into all that and more in this episode, so listen now!
You’ll also learn:
Two practical ideas to help you deal with a shrinking trade labor pool
How to use technology to minimize the impact of turnover
How they’ve reduced customer call volume by 25%
What really goes into making the Waste Management Open a zero-waste event
Four traits of a healthy CEO
Tips for assessing risks for your business – and protecting your business from them
The weirdest piece of garbage they’ve ever seen
Your alarm goes off at 1 a.m.
In an hour, it’s your job to be on the back of a trash pickup truck.
Oh, and by the way? You’re one of the top leaders of the company.
Believe it or not, that’s exactly what today’s guest did … every week, for seven and a half years!
Jim Fish, the CEO of Waste Management, is just that kind of leader – one who spends time on the front lines to be with his team and truly listen to them.
Jim is connected to the people he leads, and he’s focused on putting them first when he makes decisions. And he knows that by taking care of his people, they’ll then take care of customers, and that, in turn, provides value to shareholders.
It’s a fantastic formula, and it’s inspiring to hear how Jim is putting it to work while also finding new ways to think about sustainability.
That includes being the title sponsor of the Waste Management Open on the PGA Tour, which SOMEHOW is a zero waste event despite the 700,000 fans who come for the party.
We get into all that and more in this episode, so listen now!
You’ll also learn:
Two practical ideas to help you deal with a shrinking trade labor pool
How to use technology to minimize the impact of turnover
How they’ve reduced customer call volume by 25%
What really goes into making the Waste Management Open a zero-waste event
Four traits of a healthy CEO
Tips for assessing risks for your business – and protecting your business from them
The weirdest piece of garbage they’ve ever seen
Released:
Aug 17, 2023
Format:
Podcast episode
Titles in the series (100)
Marvin Ellison, Lowe’s CEO—Tackle the Tough Assignments: Learn how to stand out at work for all the right reasons – by jumping in to take the assignments other people shy away from. Plus, hear hard-won wisdom from one of our country’s few Black Fortune 500 CEOs about how companies can help fight systemic racism at work and in society as a whole. by How Leaders Lead with David Novak