Today I'm interviewing an incredible lady about your consumer rights to complain, Helen Dewdney, owner of The Complaining Cow. Helen is the go-to expert for anything related to consumer rights and knowing your consumer rights to complain. In this episode: The difference in your rights when shopping online Some common consumer rights misconceptions When you don't have a right to request a refund (but may be able to get one anyway) How your credit card could help you get a refund Where to go if you need to make a complaint What to do if you're not happy with a complaint resolution   Resources: Join The Money Circle membership Join the next FREE Plug Your Money Leaks Challenge Book in a complimentary call to discuss how financial coaching can help you move from financial overwhelm to confidence and control.  Join Catherine’s Facebook Page and FREE Facebook Group My Website  My Online Courses – Investing for beginners from £1 My YouTube Channel  Connect with me on Twitter, Instagram and Facebook  Follow Helen on her Website  Follow Helen on Facebook  Helen’s book – How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results Money Claim Online The Consumer Rights Act 2015