In this HCI Podcast episode, Dr. Jonathan H. Westover (https://www.linkedin.com/in/jonathanhwestover/) talks with Randi Busse about organizational culture and employee engagement to drive employee and organizational success. See the video here: https://youtu.be/tgxlv-qHxx0. 
Randi Busse (linkedin.com/in/randibusse/), President of Workforce Development Group, has been helping employees to delight customers for more than 25 years. Her programs help employees to “think like an owner, not a renter,” yielding rave reviews from her clients, because the culture of their organizations change and their customers rave about them. She’s co-author of the book, “Turning Rants Into Raves: Turn Your Customers On Before They Turn On YOU!” written for CEO's, business owners and managers that want to improve the experience they are providing to their customers.   Randi is a dynamic speaker with the ability to make audiences listen, nod, laugh … and connect the dots between their own experiences as a customer and how their behaviors and the way their employees treat customers affects their bottom line.    
Check out Dr. Westover's new book, The Alchemy of Truly Remarkable Leadership, here: https://www.innovativehumancapital.com/leadershipalchemy. 
Check out the latest issue of the Human Capital Leadership magazine, here: https://www.innovativehumancapital.com/hci-magazine. 
Ranked in the Top 10 Performance Management Podcasts: https://blog.feedspot.com/performance_management_podcasts/ ; Ranked in the Top 10 Workplace Podcasts: https://blog.feedspot.com/workplace_podcasts/ ; Ranked in the Top 15 HR Podcasts: https://blog.feedspot.com/hr_podcasts/ ; Ranked in the Top 15 Talent Management Podcasts: https://blog.feedspot.com/talent_management_podcasts/ ; Ranked in the Top 15 Personal Development and Self-Improvement Podcasts: https://blog.feedspot.com/personal_development_podcasts/ ; Ranked in the Top 30 Leadership Podcasts: https://blog.feedspot.com/leadership_podcasts/
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