Episode Summary Can you achieve "profit predictability" in your small business operations by simply being effective in communication leadership? Adam Liette, Smooth Operations founder, joins us in today's podcast episode and shares how this is possible! Behavioural science tells us that every interaction affects people's performance. Each interaction can work best when we work from a place of comfort or on schedules, when people know what is expected of them and see those expectations met. That's where effective communication leadership comes in place - providing my team members with predictability and creating a more guaranteed space for your profitability. In essence, Adam leverages on structured and tangible remote team communication to predict roadmaps for your team and small business operations with the use of an operating system he designed. To him, every business is a living, breathing organization. It's not just an org chart—it's also a group of people with whom you interact in ways that influence their performance. This is a must-listen episode! Make sure you take advantage of this and learn about Adam's structured approach to achieving predictability through team communication! Listen to this week's show and learn: 
Is emotional leadership really relevant to managing your small business?;
2 unlikely tangible results of effective leadership communication;
How can an operating system make better predictability for your small business productivity. 
Episode Resources:
Adam Liette
Smooth Operator Podcast Show
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Book: How to Win Friends & Influence People Dale Carnegie Influence: The Psychology of Persuasion Robert B. CialdiniEnjoyed Mads Singers’ podcast? Check out these: #163: 3 Leadership Traits That You Need To Have To Avoid Leadership Failure#92: Isaac Smith on Team Dynamics#70: Greg Gibas on Remote WorkHave comments about the show?Hey, do you have ideas for topics you’d like Mads Singers on future episodes? He’d love to hear from you at mads@madssingers.com!