25 min listen
What Can the Hospitality Industry Teach Us About Customer Experiences?
What Can the Hospitality Industry Teach Us About Customer Experiences?
ratings:
Length:
32 minutes
Released:
Oct 8, 2021
Format:
Podcast episode
Description
In this episode we're learning about an industry that’s known for having the highest standards when it comes to customer service: hospitality. First, host Kristen Meinzer talks to Will Jones, General Manager of The Swag Resort, a boutique luxury resort that sits right along The Great Smoky Mountain National Park. Will shares hospitality practices and philosophies that can help businesses deliver memorable experiences by prioritizing authenticity and improving employees’ experiences. Later, you’ll hear from Xio Sandoval, a leading realtor and top CENTURY 21 agent in Southern California who has an inspiring passion for strengthening community connections.
Guests:
Will Jones: General Manager, The Swag
Xio Sandoval: CENTURY 21 Realty Masters Agent in Montebello, CA
Learn more about your ad choices. Visit megaphone.fm/adchoices
Guests:
Will Jones: General Manager, The Swag
Xio Sandoval: CENTURY 21 Realty Masters Agent in Montebello, CA
Learn more about your ad choices. Visit megaphone.fm/adchoices
Released:
Oct 8, 2021
Format:
Podcast episode
Titles in the series (32)
Goal, Set, Repeat with Scott Miller, EVP of Thought Leadership and CMO at FranklinCovey by The Relentless: Moving Fearlessly to Success