Over the last couple of years I have participated in numerous webinars and training provided by different organisations on gaining Diversity, Equity and Inclusion (DEI) in Japan.  The concentration has been on raising awareness about what DEI actually involves.  When we first received enquiries about Diversity training, the request was to provide training for the women.  For those outside Japan facing ethnic, racial and religious issues, as well as gender diversity, this may seem a bit strange. Diversity in Japan however primarily focuses on gender issues and to a much lesser extent on age and LGBTQ issues.  Also there just aren’t significant numbers of foreigners living here nor significant non-Buddhist or non-Shinto foreign religions present to be major issues.  Diversity and equity are outcomes and we believe the key to the door is gaining inclusion.  The awareness discussions are important, but we need to go beyond that to looking at the “how” to get inclusion piece.  That is a big discussion and we cannot deal with all of it in this short piece, but here are two catalysts to start with, for delivering inclusion in Japan. (1)   Build Trust and Psychological Safety Trust, credibility and respect are all key requirements for inclusion. If I don’t trust you, then credibility and respect are missing.  If I don’t think you are credibile, then trust and repect are missing.  If there is no respect, then there will be no trust or credibility.  There are certain actions which build trust including not playing favourites, being true to one’s word, being ethical, consistent, honest and transparent. These go a long way to establishing the trust needed.  Being able to admit when we are wrong and not being locked into fixed positions, because of our status or ego, also builds trust.  Not so easy to pull off when you are the boss. There are also some human relations principles which are magic for building trust and psychological safety.  Not criticising others is a key start. If we want to create trouble and lifelong enemies, we can climb up on our high horse and start telling others they are wrong at every opportunity.  Instead, we could find areas where we can express our honest appreciation for the efforts of others.  Being genuinely interested in other people, instead of just talking about ourselves all of the time, is a good pivot.  Being a good listener is a rare skill today – let’s not finish their sentences, or cut them off and instead let the other person talk. They will feel the respect and that you genuinely consider them important.  Trying to see things from the other person’s point of view, instead of being absorbed by what we want, substantially changes the dynamic and builds a collaborative, positive environment.  We gain credibility when we do this. There are four factors which will impact the amount of inclusion we can marshall.  1.         How we look  What is the actual expression on our face?  Do we look welcoming and friendly or are we displaying stress or anger.  Are we in fact showing a warning beacon to everyone to avoid us, because we don’t look happy or collegiate. 2.         How we act  What is our body language communicating?  This can be tricky.  I remember once catching myself shaking my head from side to side, while someone was telling me their idea. Unconsciously I was telling them , “I don’t like your idea”. No words were being expressed by me but the message was crystal clear. 3.         What we say Diplomacy is a learnt skill and there are ways of expressing things which will generate less resistance and pushback than other options and we have to be sensitive to the content and context of our message. 4.         How we say it The tone of our voice can trump the actual words. In themsleves they may not be so combustible, until we add some nuance to the way we deliver the message.  Sarcasm is deadly because we take neutral words andspice them up into weapons of mass collaboration destruction. (2)